In general, if an item is broken or defective, we will send out a replacement or issue the credit to your account. Non-defective/non-damaged returns must be shipped back to us within
30 days and we will credit your account minus a 20% restocking fee.
We cannot accept items for return that have been opened or used. Shipping cost is non-refundable for undelivered, unclaimed or returned packages unless there is an error from our side.
Damaged Product Claims: Each package and their contents are triple-checked for quality control and packed to ensure that they arrive safely. If a customer claims that one of the
products is damaged, we’ll receive the claim from the customer, and after careful inspection, we will pursue a claim with the shipper that the carrier didn't deliver the product in a safe manner.
are returned from the carrier, the customer account will be credited. Successful claims can take anywhere from 1 week to 6 months. However, there is no guarantee that the carrier will accept the
Orders Not Received: Once an order has been shipped and there is a delivery confirmation, we are not responsible for any theft of product or delivery to the wrong address. If a
customer issues a complaint that they did not receive their product despite delivery confirmation, we cannot credit them.
Jewelry Items: 30 day return policy. Return required for defective or damaged items.
Bulk Items: Returns accepted within 30 days.
Electronic Items: Returns accepted within 30 days. 20% restocking fee applies on all non-defective returns. All original packaging and materials, including all parts, accessories
and instruction manuals from the manufacturer must be returned with the product. We do NOT pay the cost of return shipping charges on broken or defective merchandise. We do NOT refund the original
However, we do not charge to ship a replacement once the item is returned. Insurance is not included on UPS MI or FedEx Smart Post shipping methods. Insurance of $100 included in standard
FedEx shipping method. If the item is broken in transit, a claim will be filed with the carrier if insurance is applicable. If the item is defective, it must be returned.
Various Home Goods: Returns allowed within 30 days. Non-Damaged / Non-Defective Returns:
Damaged or Defective items:
- Buyer pays return shipping cost for buyer's remorse.
- 20% re-stocking fee applies.
- Damage or defect MUST be reported within 30 days, no exceptions.
- Refund or exchange, buyer's choice.